That's some pretty disgusting customer service fail, too. And how fucking hard is it to code a third option into the gender drop-down? Probably not as hard as 'answering' those support requests like asshats over and over.

What's the problem with having an Unspecified option in the first place? What about if I identify as female but would rather not have my gender posted on dA or LJ or DW because I don't think it's anyone's business/don't want their perception of my gender to colour how they interpret my work? Oh my god. Making simple things into big problems for no reason.